The honest comparison
Why not a traditional MSP?
Traditional MSPs and large systems integrators solve Microsoft 365, cloud and automation problems with more people and a broader bundle. ITSailor solves the same problems with a smaller team and an agent stack, and hands over the artefacts at the end. The five differences below are structural, not a judgement on the people delivering either route.
Five structural differences
| Dimension | Traditional MSP | Large integrator | ITSailor |
|---|---|---|---|
| First output | A support-tier proposal and an onboarding call. | An assessment deck, a service-tier recommendation and an operating-model workshop. | A written architecture record and delivery backlog, five business days from the €499 workshop. |
| Operating model | Your estate runs through their helpdesk queue and their standard tooling. | A provider account team manages the estate through its own delivery queue. | One engineer plus an agent stack, working inside your tenant and your repository. |
| Procurement | A bundled monthly contract sized to a support tier rather than an individual licence rate. | A contracted managed-services programme with provider-defined bundles and a multi-year term. | Licences procured through the Pax8 marketplace and billed at vendor list price, with billing transferable to you on day one. |
| Audit posture | Compliance evidence, where it exists, sits inside internal helpdesk tickets. | Governance sits inside a broader managed programme, scoped and priced on its own. | Control evidence linked to source, delivered as part of the engagement. |
| Exit | Offboarding means extracting configuration from someone else's monitoring tool and documentation habits. | Knowledge transfer is negotiated as its own project once the contract ends. | An Exit Kit handover within 24 hours of the engagement closing. |
When a traditional MSP is the right call
Some jobs are a better fit for a traditional MSP than for ITSailor.
- Onsite hands for hardware failures, cabling and physical break/fix.
- A hardware fleet living on your premises that needs local physical support.
- A 24/7 phone helpdesk covering every device in the building.
ITSailor does not sell any of these. The work here happens in the cloud and in code.
Ready when you are