Find the clauses that govern you
Pick what describes you. Each link opens the clause that answers your question, with one line on why it matters; the full documents are listed at the end.
I am buying as a private individual
You are paying for yourself, outside any business. Of what we sell, only the eBooks can be bought on this basis.
EU consumer law applies to you and nothing we write reduces it. You can withdraw within 14 days of purchase, online, by email, by phone or by post.
- Terms of ServiceBusiness and consumer buyersDecides which parts of each document apply to you. Read it first.
- Refund PolicyYour 14-day right of withdrawalHow to withdraw, and how fast we refund.
- LegalWithdraw from contract hereThe online withdrawal form. We confirm receipt by email with the date and time.
- Refund PolicyeBooksYour right of withdrawal survives the download, and this section says so.
- Refund PolicyModel withdrawal formOptional, for withdrawing by email or post.
- Terms of ServiceGoverning law, courts and complaintsMalta governs, and this clause states what that does not take away from a consumer living elsewhere in the EU.
- Privacy PolicyYour rights (GDPR)Access, deletion, portability and objection, and where to write.
I am buying for a company
You are buying a workshop, consulting or a managed automation package for an organisation, usually with a VAT number.
Cooling-off rights do not apply to you. Every refund window we offer is a commercial term we chose.
- Terms of ServiceWhat we offerWhat we undertake to deliver, and where a signed Statement of Work takes over.
- Terms of ServiceOrdering, prices and paymentPrices are stated excluding VAT for business buyers, except the self-serve eBooks and the Architecture & Security Design Workshop, whose stated prices are the totals every buyer pays. This is where the reverse charge and the VAT number requirement sit.
- Terms of ServiceLiabilityWhat neither party is liable for and what is never limited. A limit of liability belongs in a signed agreement.
- Terms of ServiceProcessing personal data for youOur processor terms under Article 28 GDPR, for tenant scans, managed automation packages and work inside your systems.
- Terms of ServiceRegulated financial entitiesIf you are in scope of DORA, the Article 30 terms are agreed in a signed document before the service starts.
- Terms of ServiceExit KitWhat arrives at the end of an engagement, and the window it arrives in.
- Refund PolicyArchitecture & Security Design WorkshopThe cancellation windows, the 5-day delivery term with its refund, and the implementation credit.
- Subprocessor RegisterNotice and objectionThe notice you get before the subprocessor list changes, and how to object.
I am buying Microsoft licences from you
You are ordering Microsoft licences, or another vendor's licences sold through Pax8, from us as a reseller.
This purchase is governed by a document the other three paths do not touch, and by two Microsoft agreements we cannot vary. The commitments we make about our own services do not follow a licence.
- CSP Marketplace TermsWho sells whatWho you are contracting with for what. We sell the licence; Microsoft operates the service.
- CSP Marketplace TermsMicrosoft NCE rulesThe commitment term, the cancellation window and the seat-reduction rules are Microsoft rules. We cannot waive them and this says so.
- CSP Marketplace TermsMicrosoft Customer AgreementYou accept an agreement directly with Microsoft. This is what it is and when you accept it.
- CSP Marketplace TermsPayment first, then provisioningNothing is provisioned before payment clears, which changes what your finance team needs to approve and when.
- CSP Marketplace TermsVAT and pricesHow the price is built, and what a VAT number changes about it.
- CSP Marketplace TermsCancellations and refundsThe vendor's rules decide refunds for licences, not our own refund windows.
- CSP Marketplace TermsTerm, renewal and priceAuto-renewal, the notice period, when a price can move at renewal, and what happens when a payment fails.
- CSP Marketplace TermsDataMicrosoft is your processor for tenant content, not ours. Buying a licence through us gives us no access to it.
- Refund PolicySoftware licences (via Pax8)The Refund Policy pointing at the same rule from the other side, so the two documents cannot be read as disagreeing.
I am only using the free tools
You ran a scan or downloaded a free resource, and you have paid us nothing.
You have no fee, no refund question and no commercial term to read. What you do have is a connector that reads your tenant, so the sections that matter are about data, not money.
- Terms of ServiceWhat we offerFree tools are provided as they are, and only for a tenant you are authorised to connect.
- Terms of ServiceProcessing personal data for youThe processor terms an administrator accepts for their organisation by connecting a tenant.
- Privacy PolicyFree tools that connect to your tenantWhat a scan reads, what it keeps and for how long, and how to revoke access.
- Privacy PolicyWhat we collectEvery category, with its legal basis and how long we keep it.
- Privacy PolicyAI in our toolsWhat reaches an AI provider when a report is written, and what never does.
- Cookie PolicyYour choicesWhat needs your consent, what runs without it, and how to change your mind.
- Privacy PolicyYour rights (GDPR)You have the same rights as a paying customer. Paying is not what triggers them.
Every document, in full
The paths above are a way in, not a boundary. A document applies to you in full whenever it applies at all, whether or not this page routed you to a particular section of it.
Cannot find the clause
Ask and we will point you to the clause, or tell you that none covers your question. Contract questions go to legal@itsailor.io; data protection questions go to privacy@itsailor.io.
Michal Jatczak, trading as ITSailor, Level 1, Unit 60, Door No 63, Connecticlub Business Center, Triq Il-Ballut (Zona Industrijali, Mosta), MST 4001, Mosta, Malta.