Tenant ops, license rationalization, governance baselines.
5 artefacts4 outcomes3 phases
Posture report with prioritized remediation backlog.
Framework: CIS M365 v7.0.0View scope
Strategic IT Operations Studio
Services that leave evidence behind.
Fixed-scope engineering for Microsoft 365, Azure, security, automation and AI operations. You leave with policies, runbooks, evidence packs and an Exit Kit your next vendor can use.
Catalog state
Every service has a handover trail.
15
Catalog entries
Published tracks plus gated services with a visible status.
15
Rich scopes
Outcomes, capability layers or delivery phases in the data model.
Live work products
policy_repoclient-owned
evidence_packmapped
exit_kithandover-ready
Delivery radar active
15
services
Every entry routes to a scope page with artefacts, exclusions and handover notes.
14
open
Gated services state their build status instead of pretending to be ready.
15
rich
Services with outcomes, capability layers or delivery phases in the catalog.
5
cases
Founder proof inventory mapped into the service model.
Service operating table
Pick by artefact, not by brochure category.
The index exposes what each service produces before you open a detail page. Use the table when you know the operational problem. Use the workshop when the scope spans more than one track.
Own the tenant stateIdentity, licences, endpoints
Workspace Operations
Microsoft 365, Google Workspace, CSP billing, device baselines and tenant operations.
5
workspace tracks
5/6
open now
Evidence
ITS-M365, access reviews, owner ledger
Workspace administration, CAA, Vault retention, license audit.
5 artefacts4 outcomes3 phases
Posture report with CIS-aligned remediation backlog.
Framework: CIS Google Workspace v1.xView scope
Microsoft CSP, Google reseller, AWS Marketplace, SaaS resale.
5 artefacts4 outcomes3 phases
Consolidated licensing under our partner agreements.
Time to Value: Next billing cycleView scope
Hardware & Endpoint ManagementIn build
Device procurement, Autopilot, Intune/Jamf, automated lifecycle.
build gate5 artefacts4 outcomes
Zero-touch enrollment working end-to-end (procurement → user-ready in under 24 hours).
Time to User: Under 24 hours from orderView status
Tenant moves, mailbox cutovers, workload migrations.
5 artefacts4 outcomes3 phases
Migration plan with waves, timelines, rollback criteria.
Typical Duration: 2-24 weeks by tierView scope
Host pools, FSLogix profiles, autoscaling done right.
5 artefacts4 outcomes3 phases
Working AVD host pools with documented image lifecycle.
<5 sec FSLogix profile load time at session startView scope
Prove the controlsCloud, SIEM, continuity
Security & Infrastructure
Azure landing zones, Defender, Sentinel, backup design and resilience evidence.
7
resilience tracks
7/7
open now
Evidence
DORA, NIS2, source-linked controls, recovery drills
Azure CAF landing zones, IaC, governance baselines.
5 artefacts4 outcomes3 phases
Landing zone deployed and documented (typically 3-7 management groups + 5-15 subscriptions).
Framework: Azure CAF + CIS Azure FoundationsView scope
GCP landing zones, Terraform, VPC SC, org policies.
6 artefacts4 outcomes3 phases
GCP organization deployed and documented (folders + projects + billing).
Framework: GCP Security Foundations + CFTView scope
XDR rollout, detection tuning, compliance evidence.
5 artefacts4 outcomes3 phases
Defender deployment baseline with tracked exceptions.
Compliance: DORA / NIS2 / ISO 27001 mappingView scope
Sentinel SIEM with controlled cost and MITRE-mapped detections.
5 artefacts4 outcomes3 phases
Sentinel workspace tuned to budget and threat model.
Framework: MITRE ATT&CK + custom detectionsView scope
Tested DR with documented RPO and RTO targets.
5 artefacts4 outcomes3 phases
BIA + tiered RPO/RTO targets per workload.
BIA Framework: ISO 22301 + DORA Article 11View scope
Audit, remediate and govern cloud + SaaS spend.
5 artefacts4 outcomes3 phases
Spend audit with prioritized backlog and realised-saving estimates sized against your own spend baseline.
Time to Value: 4 weeks for baseline + backlogView scope
CIS M365 baseline, Conditional Access, admin hardening and handover.
5 artefacts4 outcomes3 phases
Tenant posture report with prioritized remediation backlog.
Framework: CIS Microsoft 365 Foundations v7.0.0View scope
Ship with evalsAgents, workflows, private RAG
AI Operating Layer
n8n, Power Automate, HOIST, DECKLOG and production AI integration work.
5
AI and workflow tracks
2/2
open now
Evidence
Prompt repos, trace logs, workflow runbooks
Bespoke LLM features inside your existing apps.
5 artefacts4 outcomes3 phases
Working AI feature inside your application.
Eval Framework: Promptfoo / Inspect / customView scope
Custom workflow building in n8n, Power Automate, Make and Zapier.
5 artefacts4 outcomes3 phases
Working automations covering the prioritised scenarios.
100% Flows versioned in source control with named ownersView scope
| Service | Best fit | Artefacts | Delivery signal | Action |
|---|---|---|---|---|
Own the tenant stateIdentity, licences, endpoints Workspace OperationsMicrosoft 365, Google Workspace, CSP billing, device baselines and tenant operations. 5 workspace tracks 5/6 open now Evidence ITS-M365, access reviews, owner ledger | ||||
Tenant ops, license rationalization, governance baselines. | Posture report with prioritized remediation backlog. Hardened tenant configuration aligned to CIS Level 1 + Level 2 controls. Scope bounded | Framework: CIS M365 v7.0.0 <5 days Time from kick-off to hardened tenant baseline | View scope | |
Workspace administration, CAA, Vault retention, license audit. | Posture report with CIS-aligned remediation backlog. CAA policies deployed for admin consoles + high-risk apps. Scope bounded | Framework: CIS Google Workspace v1.x <5 days Time from kick-off to hardened Workspace baseline | View scope | |
Microsoft CSP, Google reseller, AWS Marketplace, SaaS resale. | Consolidated licensing under our partner agreements. Monthly cost report attributed to business owners. Scope bounded | Time to Value: Next billing cycle €0 Setup fee - margin is built into vendor list price | View scope | |
Device procurement, Autopilot, Intune/Jamf, automated lifecycle. | Zero-touch enrollment working end-to-end (procurement → user-ready in under 24 hours). MDM baseline aligned to CIS endpoint benchmark for your OS mix. Scope bounded | Time to User: Under 24 hours from order <24h Order to user-ready device, fully managed | View status | |
Tenant moves, mailbox cutovers, workload migrations. | Migration plan with waves, timelines, rollback criteria. Successful pilot + full production cutover. Scope bounded | Typical Duration: 2-24 weeks by tier 0 Big-bang cutovers - every migration runs in waves | View scope | |
Host pools, FSLogix profiles, autoscaling done right. | Working AVD host pools with documented image lifecycle. Autoscaling policy with measured cost-vs-concurrency report. Scope bounded | <5 sec FSLogix profile load time at session start <5 sec FSLogix profile load time at session start | View scope | |
Prove the controlsCloud, SIEM, continuity Security & InfrastructureAzure landing zones, Defender, Sentinel, backup design and resilience evidence. 7 resilience tracks 7/7 open now Evidence DORA, NIS2, source-linked controls, recovery drills | ||||
Azure CAF landing zones, IaC, governance baselines. | Landing zone deployed and documented (typically 3-7 management groups + 5-15 subscriptions). IaC repository with examples, contribution guide and CI/CD pipeline. Scope bounded | Framework: Azure CAF + CIS Azure Foundations 4-8 weeks Time from kick-off to a documented starter landing zone | View scope | |
GCP landing zones, Terraform, VPC SC, org policies. | GCP organization deployed and documented (folders + projects + billing). Terraform repository with CFT-aligned modules and CI/CD pipeline. Scope bounded | Framework: GCP Security Foundations + CFT 4-8 weeks Time from kick-off to a documented starter organization | View scope | |
XDR rollout, detection tuning, compliance evidence. | Defender deployment baseline with tracked exceptions. Tuned analytics ruleset with documented signal-to-noise targets per detection. Scope bounded | Compliance: DORA / NIS2 / ISO 27001 mapping <5 / day Target false-positive volume after baseline tuning (from 100+ / day) | View scope | |
Sentinel SIEM with controlled cost and MITRE-mapped detections. | Sentinel workspace tuned to budget and threat model. Documented connector portfolio with cost per connector. Scope bounded | Framework: MITRE ATT&CK + custom detections 50+ Analytics rules deployed with MITRE ATT&CK mapping | View scope | |
Tested DR with documented RPO and RTO targets. | BIA + tiered RPO/RTO targets per workload. Backup architecture deployed and verified. Scope bounded | BIA Framework: ISO 22301 + DORA Article 11 3 workloads Mission-critical restorations proven end-to-end | View scope | |
Audit, remediate and govern cloud + SaaS spend. | Spend audit with prioritized backlog and realised-saving estimates sized against your own spend baseline. Tagging + cost-attribution model in operation. Scope bounded | Time to Value: 4 weeks for baseline + backlog ~30% Independent estimate of cloud spend wasted industry-wide (Flexera 2026) | View scope | |
CIS M365 baseline, Conditional Access, admin hardening and handover. | Tenant posture report with prioritized remediation backlog. Applied CIS-aligned baseline with change log and rollback notes. Scope bounded | Framework: CIS Microsoft 365 Foundations v7.0.0 5 days Typical time to baseline report | View scope | |
Ship with evalsAgents, workflows, private RAG AI Operating Layern8n, Power Automate, HOIST, DECKLOG and production AI integration work. 5 AI and workflow tracks 2/2 open now Evidence Prompt repos, trace logs, workflow runbooks | ||||
Bespoke LLM features inside your existing apps. | Working AI feature inside your application. Prompt + eval library committed to your repo with version control. Scope bounded | Eval Framework: Promptfoo / Inspect / custom Config-change Provider switch - never a rewrite, portability by default | View scope | |
Custom workflow building in n8n, Power Automate, Make and Zapier. | Working automations covering the prioritised scenarios. Versioned flow definitions in your source control. Scope bounded | 100% Flows versioned in source control with named owners 100% Flows versioned in source control with named owners | View scope | |
Founder delivery proof
Real operator numbers, kept in the page where buyers need them.
These are anonymised outcomes from work inside regulated, audit-heavy Maltese operations before ITSailor. They are used as evidence for the service model, not as client logos.
100%
Regulated Maltese operatordevice compliance
Intune plus Conditional Access baseline landed inside a 30-day window.
2d -> 30m
Device lifecyclehardware onboarding
Windows Autopilot replaced manual click-and-install work.
€1,500/mo
Offboarding automationdead licences reclaimed
HR status changes killed sessions, converted mailboxes and reclaimed E3/E5 waste.
45%
ITSM workflowL1 ticket volume removed
Jira Service Management and n8n handled standard access requests after approval.
99.8%
Phishing responsemalicious payload block rate
Defender for Office 365 tuning with Safe Links, Safe Attachments and isolation playbooks.
60%
Knowledge operationsdeveloper onboarding cut
Documentation-as-code moved infrastructure knowledge into Git review.
What delivery looks like
Screens buyers can understand before they book a call.
The visual panels mirror the artefacts produced by the services: policy repos, audit evidence, workflow queues and handbook material.
service-control-room
sample artefact viewEvidence route
M365 hardening path
- DiscoveryShort call. We choose the right service or route you to the workshop.
- BaselineRead-only scan, scope lock and rollback notes before touching production.
- BuildPolicies, scripts, flows and docs land as reviewable artefacts.
- EvidenceControls map to ITS-M365, NIST CSF 2.0, GDPR, DORA, NIS2 or your internal standard.
- Exit KitRunbooks, ownership map and handover notes stay in your tenant.
SRC
source-linked
PR
reviewable
24h
handover
controls.map
identity.admin_roles = PIM eligible
endpoint.bitlocker = required
audit.evidence_pack = exported
GitHub handover
Policy repo
conditional-access-fido2.jsonready for review
its-m365-control-manifest.mdmapped
purview-retention-baseline.csvexported
Audit view
Evidence pack
GDPR Art. 32control evidence
DORA Art. 9resilience map
NIS2 Art. 21security measures
Ops workflow
Automation queue
HR offboarding signal0 min
Manager approval gateactive
Licence reclaim jobscheduled
Evidence by default
Controls are mapped before the handover call.
Defensible wording only: mapped, ready and aligned. No fake certification seals.
DORA evidence trace
ICT risk + resilience
NIS2 control trace
Art. 21 evidence
NIST CSF 2.0 trace
Public outcome map
Evidence-backed controls
Source + owner + test
Need a wider architecture call before picking a service?
The €499 workshop covers Cloud, Microsoft 365, security and AI automation in one live session. The service table becomes the implementation path after scope is clear.