Start with the right route.
Send the minimum working context. The request goes to the founder, not a staffed sales desk, and returns a system reference when it is stored.
Prefer a conversation after you frame the problem?
Book a 30-minute call(opens in a new tab)Send the working context.
Describe the decision, delivery problem or risk. Short is fine; specific is better.
What happens after send.
Stored receipt
A successful write returns a reference, timestamp, route and the actual email-delivery state.
Founder review
Human review target: within 2 Malta business days.
Written next action
You receive a scope call, a request for detail, a route to the right product, or a clear decline. Proposal timing is set after scope.
Contact service standard.
Human review target: within 2 Malta business days.
Monday to Friday, excluding Maltese public holidays. Intake remains asynchronous and available at any time.
- Immediate check
- A stored request triggers a founder notification and attempts a transactional confirmation to the submitted address.
- Overdue check
- A weekday monitor lists stored contact requests that remain unreviewed after the two-business-day target.
- Scope boundary
- The target covers human review, not delivery or a proposal deadline. Any proposal timing is confirmed after scope.
- NDA first
- The public form starts the NDA route and intentionally collects no technical detail. Confidentiality begins only when the parties agree the NDA.
- Fallback
- No reference means the request was not confirmed as stored. Use info@itsailor.io and retain the sent email.
Legal entity: Michal Jatczak, sole trader · Level 1, Unit 60, Connecticlub Business Center, 63 Triq Il-Ballut, Mosta MST 4001, Malta. ITSailor is the trading brand.