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Backup and recovery

Know what comes back, and how long it takes.

I map each workload to an agreed recovery point and recovery time, keep recovery controls apart from production access, then restore into an approved recovery environment and record what happened. You leave with measured evidence, named runbooks and an Exit Kit your team can operate.

Do not send credentials, tenant IDs, backup exports, recovery codes, or keys through the public contact form. Scoped access is arranged after approval, with MFA and recorded expiry.

Rebuild from backup, 20 September 2026

1 h 25 minagainst an internal target of 8 h

Measured
Recovery point
The restored database was about 10 hours behind production, with no files lost.
Next drill
Due 11 December 2026
Measured by Michal Jatczak on a replacement machine rebuilt from ITSailor's own backup. One sample on one date.

Read the bounds on the Trust Center

For
An operations or compliance lead who has to show that a restore works, under DORA, NIS2 or a customer audit. The crosswalk is control evidence, not a DORA supplier assessment.
Platforms
Microsoft 365 with AvePoint Cloud Backup, Azure workloads with Azure Backup and Site Recovery. Others are scoped case by case.
Who does it
Michal Jatczak, directly.
After the call
A written scope and a fixed price before any drill is scheduled.

You leave with

Every target, decision, owner, test result, and exception remains traceable without access to an ITSailor system. Human-readable artifact names lead; filenames stay visible as the inspectable source.

Ask to inspect a runbook
  • Workload tier register

    Business owner, criticality, dependencies, data classification, target RPO, target RTO, and the basis for each decision.

  • Recovery path and dependency map

    Coverage across data, configuration, identity, DNS, network, certificates, secrets, and upstream services.

  • Deletion-protection decision record

    Actual vault or platform state, retention, approval controls, key ownership, residency, and exceptions.

  • Ten recovery runbooks

    Drill, failover and failback, ransomware recovery, RPO/RTO validation, immutability and air-gap verification, coverage audit, BIA workshop, tabletop, restore from protected copy, and MDR/IR handoff.

  • Stakeholder-signed drill report

    Recovery point, timeline, observed results, integrity checks, business acceptance, exceptions, and follow-up owners.

  • Control-to-evidence crosswalk

    Implementation evidence mapped to agreed DORA, NIS2, GDPR Article 32 and ISO 22301 control objectives where applicable. The retention row follows the rule of your jurisdiction.

  • Exit Kit

    Final architecture, runbooks, ownership, evidence locations, open exceptions, and confirmation that ITSailor access was removed.

What is in the delivery kit

The deliverable exists before the engagement starts. Bracketed client fields are completed during delivery. The filenames below mirror the repository structure your team receives.

  • Access and baseline

    Read-only posture review, backup coverage, deletion protection, key ownership, and recovery prerequisites.

    • 00-bootstrap/SOP-access-and-tooling.md
    • 01-baseline/backup-and-dr-baseline-checklist.md
    • 01-baseline/immutable-backup-policy.md
  • Recovery runbooks

    Ten named procedures for drills, failover, ransomware recovery, validation, tabletop work, and operator handoff.

    • 02-runbooks/RUNBOOK-01-recovery-drill.md
    • 02-runbooks/RUNBOOK-02-dr-failover-failback.md
    • 02-runbooks/RUNBOOK-03-ransomware-recovery.md
    • 02-runbooks/RUNBOOK-04-rpo-rto-validation.md
    • 02-runbooks/RUNBOOK-05-immutability-airgap-verification.md
    • 02-runbooks/RUNBOOK-06-backup-coverage-audit.md
    • 02-runbooks/RUNBOOK-07-bia-workshop.md
    • 02-runbooks/RUNBOOK-08-tabletop-exercise.md
    • 02-runbooks/RUNBOOK-09-restore-from-immutable.md
    • 02-runbooks/RUNBOOK-10-mdr-ir-handoff.md
  • Evidence and handover

    The signed drill format, control crosswalk, Exit Kit, and the commercial scope reference.

    • 03-compliance/control-mapping-matrix.md
    • 03-compliance/dr-drill-report-template.md
    • 04-exit-kit/EXIT-KIT-backup-and-dr.md
    • 05-scope-sheet.md

Backup for Microsoft 365

Microsoft keeps your tenant running, but getting data back after a deletion, a ransomware run or a bad script is your job, and a retention policy is not a tested restore. I set up AvePoint Cloud Backup for a separate copy of Exchange, SharePoint, OneDrive and Teams, within the workloads and the storage region AvePoint's own documentation lists on the day the SoW is signed.

  • AvePoint Cloud Backup, ordered for you through our distributor Pax8, under the CSP Marketplace Terms and AvePoint's own terms; AvePoint holds the copy as your processor, not ours
  • Backup set up for Exchange, SharePoint, OneDrive and Teams
  • One restore drill during the engagement, written up as the evidence

See the AvePoint seat price and its term

How it runs and what I need from you

The sequence follows the recovery drill runbook. Actual timings fill in only while an approved drill is running. Each stage files its own decision or observation. The final report links them rather than flattening the drill into one green status.

  1. Declare the scenario, the start event and the stop event

    The workload owner confirms what starts the clock and what business event ends it.

    Approved drill brief and abort criteria

  2. Isolate operators and the recovery path

    The team confirms identities, approvals, data handling, and the allowed recovery target.

    Access map and approval record

  3. Select the recovery point

    The timestamp, retention state, protection state, and reason for selection are recorded.

    Recovery-point decision record

  4. Provision the recovery target

    The restore destination is checked against classification, residency, connectivity, and teardown rules.

    Isolated-target configuration

  5. Restore data and required configuration

    The procedure follows the platform-supported path and records every exception or manual dependency.

    Timestamped restore log

  6. Validate integrity and the working service

    Checksums, row counts, smoke tests, identity, DNS, secrets, and business acceptance are separated.

    Technical and business acceptance

  7. Compare observations with the approved targets

    Observed RTO and RPO are filed beside the target, with issues, owners, due dates, and the re-test condition.

    Signed recovery evidence record

Client inputs and platform costs

  • Named business and technical workload owners
  • Scoped administrative access with MFA and expiry
  • Approved test window, data handling, and acceptance criteria
  • Required licences, backup storage, transfer, and recovery compute
  • Application-specific validation and retained SOC or IR relationship

Start with one workload

  • Recovery Baseline

    Establish what must recover, what protects it today, and which assumptions need testing.

    One workload or a focused platform slice

    What is included
    • Workload and dependency inventory
    • Business Impact Analysis and recovery-target workshop
    • Backup coverage and administrative-isolation review
    • Target RPO and RTO register
    • First-drill plan with prerequisites and acceptance criteria

    A decision-ready recovery backlog and a safe plan for the first proof.

    Scope one workload

  • Build and First Drill

    Correct the agreed recovery path and prove it in an isolated environment.

    A selected critical workload

    What is included
    • Scoped backup or DR remediation
    • Deletion-protection and approval controls where supported
    • Controlled restore into an approved recovery target
    • Integrity, dependency, and business acceptance checks
    • Measured evidence record plus the workload runbook

    One workload with an observed result, signed exceptions, and a runbook your team can repeat.

    Scope the first drill

What is not included

The SoW names the workload, owners, access, recovery target, validation, platform costs, and operational handoffs before the drill is scheduled.

  • Separate engagement or retained provider

    Each of these sits outside the standard service.

    • 24/7 SOC, on-call incident command, forensics, or live breach investigation
    • A guarantee that recovery will succeed in a future incident, even after a successful drill, or a contractual availability SLA
    • Production failover or failback without a separately approved change window
    • Application refactoring, full active-active engineering, or hardware logistics
    • Legal determination, certification, regulator approval, or insurance underwriting
  • The record is operational evidence

    It is not an accredited certificate, legal opinion, regulator approval, or warranty. The control mapping helps an auditor trace implementation evidence back to the agreed objective.

Check it before you scope it

The restore drill pack is a free download: six working templates, among them the drill runbook, the RPO and RTO validation procedure, the drill report and the crisis communications sheet. Recovery objectives and escalation paths are yours to adapt before use, so it is a working aid, not a result.

Open the restore drill pack

The register of information holds the legal entity, the Microsoft partner identifiers, the data location and the exit terms in one place.

Open the register of information

Pricing

Fixed in writing before any work starts, from a 30-minute call. The price depends on the rows below.

Contract days
From €600 a dayExcluding VAT. Minimum two days. Invoiced monthly in arrears. Remote, Central European Time.
Billing basis
By the day, or a fixed scope, set in a Statement of Work.
Currency
EUR, excluding VAT, for my own fees. The licence line carries the currency Pax8 quotes.
VAT
Reverse charge for EU businesses outside Malta whose VAT number validates in VIES. Malta VAT otherwise.
Invoiced by
Michal Jatczak, sole trader registered in Malta.
What changes the price
Pricing is scoped after the workload, platform, current protection, test target, and acceptance effort are understood. Licences and cloud consumption remain separate.
A first paid step
Recovery Baseline
After the handover
Operate. A repeat restore drill is billed from the monthly hours; if they do not cover it, it is priced separately before it is scheduled. Ten hours a month for changes, reviews and questions on what I built or reviewed. Unused hours do not roll over. No response time is promised. No minimum term, 30 days' notice on either side, invoiced monthly in advance.
Service level
No SLA and no on-call duty. Dates are written into the Statement of Work.

Book a 30-minute call

See the backup and recovery SKUs priced

Veeam, AvePoint and the rest of the recovery catalogue, quoted against Pax8's suggested retail rather than a number typed into this page.

The detail, if you want it

Controls by area
  • Administrative separation

    Backup operators do not automatically control every destructive safeguard.

    • Client-created identities with MFA and recorded expiry
    • Least-privilege access at the smallest practical scope
    • Independent ownership of Azure Resource Guard where used
    • No credentials, tenant exports, recovery codes, or keys through the public form
  • Deletion and retention protection

    The page only calls a copy immutable after the actual platform state is verified.

    • Azure vault state distinguished as enabled or enabled and locked
    • WORM availability checked for the workload, vault type, and region
    • Microsoft 365 Backup append-only behaviour described separately from full immutability
    • Retention reduction, Microsoft 365 Backup offboarding (backup deletion after its grace period), soft delete, and approval paths recorded
  • Isolated recovery validation

    A test proves the service path without treating production as a laboratory.

    • Approved recovery target matched to data classification and residency
    • Outbound access restricted where the platform supports it
    • Integrity, application, identity, and dependency checks
    • Recovery environment removed or retained under an agreed control after acceptance
  • Measured evidence and handover

    The record captures what happened, including failures and residual risk.

    • Exact recovery point and timestamped drill timeline
    • Observed RTO and RPO compared with approved targets
    • Exceptions with owner, due date, and review date
    • Access-removal record and Exit Kit stored in the client repository

Retention, legal hold, version history, platform resiliency and a backup solve different recovery problems. The engagement checks whether the chosen mechanism covers the workload state, the retention, the storage separation and the restore path you need.

How a drill is judged

A dashboard state is not the final record. The recovery evidence record links the approved target to the exact recovery point, the execution timeline, technical validation, business acceptance, exceptions, and re-test conditions.

Verdict logic stays explicit. Both observed RTO and observed RPO must meet the approved target. Open issues can produce a pass with issues. A missed target remains a fail until remediation and re-test.

Primary sources

These references support the control decisions and the language on this page. Regulatory mapping remains implementation evidence, not legal advice or certification.

Is Microsoft 365 or Azure already resilient?

Microsoft protects the availability and resilience of its services. Your organisation still chooses what data and workloads are protected, which recovery points are acceptable, who can alter the protection, how dependencies return, and how the business validates the restored service. Microsoft 365 Backup or Azure Backup can be part of the design. Neither replaces the recovery plan or the drill.

Does a successful backup job prove recovery?

It proves that the job reached a successful state. Recovery proof also needs a selected recovery point, an approved target, integrity checks, application checks, dependency checks, observed timing, business acceptance, and a record of exceptions.

Will you replace our current backup platform?

I start with the platform already in place. Replacement is recommended only when the existing recovery path cannot meet an agreed target, cannot provide the required separation, or cannot pass the drill.

Is production touched during the drill?

The default is a controlled restore into an approved recovery target. Production failover, failback, or any action with production impact requires an explicit change window, separate acceptance criteria, and a reversal plan where the platform supports one.

What happens when a drill fails?

The workload is not marked recoverable. The failure becomes an owned issue with evidence, residual risk, a due date, and a re-test condition. Finding that gap before an incident is what the drill is for.

Do you provide 24/7 incident response?

No. The standard service designs, corrects, drills, and documents recovery. Live ransomware response, forensics, malware containment, and round-the-clock incident command remain with your retained SOC or IR provider. RUNBOOK-10 defines and rehearses that handoff.

Can the evidence support DORA or NIS2 work?

Yes, as implementation evidence mapped to agreed control objectives. DORA Articles 11 and 12 and NIS2 Article 21(2)(c) are common references. This is not legal advice, certification, regulatory approval, or an assurance attestation.

Who performs the engagement?

I perform the engineering directly, with no subcontractors. Only I use the access you grant me. Your business and technical workload owners approve targets and acceptance. There is no account-manager handoff.

Can we inspect a runbook before signing?

Yes. Ask to inspect any file from the ten-runbook set during discovery. The working versions live in your repository during delivery, not in a private ITSailor portal.

How do we leave?

The Exit Kit exists from the start. It records the architecture, recovery targets, runbooks, evidence locations, open exceptions, ownership, and access removal. Cloud resources stay in your accounts. A licence bought through us can be moved to another provider or ended under the vendor's and Pax8's rules; the SoW records how and when before the licence is ordered.

Put one critical workload through a real recovery drill.

Start with the workload whose loss would stop revenue, operations or a regulatory obligation. I define the target with you, inspect the current path and scope the safest way to prove it.

The Exit Kit is delivered within 24 hours of an engagement closing under a Statement of Work.

Clause effective 28 October 2026